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Telephone (switchboard):
1-505-262-7000

Click the Clinic Phone Directory button below for a list of phone numbers for each location / clinic:

Clinic Phone Directory

Mailing Address: Optum PO BOX 26028 Albuquerque, NM 87125-6028

Medical Records

For Medical Records inquiries or requests, please visit* or contact our Health Information Management (HIM) team at our Administrative location, see address below. You will also need to download and fill out our records request form. Physical Address: Optum Health Information Management 303 Roma Avenue NW Albuquerque, NM 87102 1-505-262-7952 *When visiting HIM in person, please check-in at the 4th floor reception desk.

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Contact form

Before sending us an email:

If you have an urgent issue or any questions/concerns pertaining to your health or medical care, please contact your primary care clinic via phone. This contact form is only intended for non-medical inquiries and feedback about the services you have received. Please note: It may take up to 5 business days for your message to be reviewed by the appropriate person. Please allow for additional response time on weekends.

For immediate assistance, please call 1-505-262-7000, however, if this is an emergency, call 911.

Additionally, Optum patients have access to our Patient Portal. Here, you are able to message your provider for non-emergent medical questions and/or concerns.

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Bariatrics

We are proud to be the only bariatric program in the state of New Mexico offering three methods ...

Diabetes educational series

Our Care Management team is here to support you. Attend our two-part educational series to...

Ophthalmology & Optometry

The Optum Ophthalmology and Optometry department offers board-certified, highly specialized phys...

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We are following guidelines set by the CDC and actively working with the State Department of Health on the phased approach for vaccine distribution. If you received your first dose of the vaccine from Optum prior to January 25, 2021, you should have already received your appointment confirmation for the second dose. This appointment confirmation will come via phone, text, or email from the State's COVID-19 vaccine registration portal. For those that received their first dose after January 25, 2021, we provided details following your vaccine on how you can get registered for the second dose.

Additionally, those that received their vaccine prior to January 25, 2021: Due to an administrative error, you may have received a bill for the administration of the vaccine. This bill was incorrectly sent out, and you can disregard it. We have removed the charge from your account. Should you have any further questions, please contact us at 1-505-232-1000.

To get the latest news and information from Optum regarding the COVID-19 vaccine, sign up to receive updates at: optumcare.com/vaccine

Here are three ways to keep you healthy:

1. Don't delay your care.

It is important that you keep up with your routine care and health screenings to help prevent future health issues. Start this year with an Annual Screening Visit. To schedule an appointment, please call our Patient Welcome Center at 1-505-232-1000.

2. Safety in our clinics.

We follow all recommended CDC protocols. This includes requiring masks, social distancing, temperature checks, spaced out appointments, and frequent cleaning and disinfecting.

3. Virtual care options.

We offer many ways for you to receive care--in-person, video visits, curbside visits, etc. Call our Patient Welcome center at 1-505-232-1000 today to learn more.

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